Your privacy matters to q11bet. This Privacy Policy explains in plain terms what personal data we collect, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over it. Please read this document carefully before registering or continuing to use the q11bet platform.
Table of Contents
- 1. Definitions
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. Purposes and Legal Basis
- 6. Data Retention
- 7. Data Sharing and Disclosure
- 8. International Data Transfers
- 9. Data Security
- 10. Cookies and Tracking
- 11. Your Data Rights
- 12. Minors and Age Restrictions
- 13. Third-Party Services
- 14. Amendments to This Policy
- 15. Contact and Complaints
1. Definitions
The following defined terms are used throughout this Privacy Policy with the meanings set out below. All definitions apply equally to singular and plural forms.
- "q11bet," "we," "us," "our" — the operator of the online gaming platform accessible at https://q11bet.cam and all associated interfaces.
- "You," "User," "Player," "Data Subject" — any individual who accesses, browses, registers on, or uses the q11bet platform in any capacity.
- "Personal Data" — any information relating to an identified or identifiable natural person, including name, identification number, location data, online identifier, or one or more factors specific to physical, economic, cultural, or social identity.
- "Processing" — any operation performed on Personal Data, including collection, storage, organization, retrieval, use, disclosure, transmission, restriction, erasure, or destruction.
- "Data Controller" — the entity that determines the purposes and means of processing Personal Data. For all users of the q11bet platform, q11bet acts as the Data Controller.
- "Data Processor" — a third party that processes Personal Data on behalf of q11bet, under contractual instruction and subject to confidentiality obligations.
- "KYC" (Know Your Customer) — the mandatory identity verification process carried out prior to processing withdrawals, in accordance with internationally recognized anti-money-laundering standards.
- "Cookies" — small text files placed on your device by the q11bet platform to enable session management, analytics, and preference storage.
2. Data Controller
q11bet operates as the Data Controller for all Personal Data collected through the platform at https://q11bet.cam. As Data Controller, q11bet determines the purposes for which your Personal Data is collected and the means by which it is processed, in accordance with applicable international data protection standards.
If you have questions about how your data is handled, or wish to exercise any of the rights described in Section 11 of this Policy, you may contact our dedicated data privacy team at . We aim to respond to all data-related inquiries within ten (10) business days of receipt.
3. Data We Collect
q11bet collects Personal Data across several categories, depending on your level of engagement with the platform. The categories and specific data points are described below.
3.1 Registration Data
When you create a q11bet Account, we collect the following information:
- Full legal name (as it appears on your government-issued ID)
- Date of birth (for 21+ age verification purposes)
- Email address
- Mobile telephone number (Indonesian format, e.g., +62 8xx)
- Chosen username and encrypted password
- Preferred currency (Indonesian Rupiah, IDR/Rp)
- Country and city of residence (e.g., Jakarta, Surabaya, Bandung, Medan, Bali)
3.2 Identity Verification (KYC) Data
To comply with anti-money-laundering requirements and to verify your eligibility (21+), we collect:
- Photograph or scan of your Indonesian National Identity Card (KTP), including NIK number, full name, date of birth, and residential address
- Proof of address document (utility bill, bank statement, or government correspondence dated within three months)
- Selfie photograph of you holding your KTP
- Bank account or e-wallet details (to confirm payment method ownership matches your registered name)
3.3 Financial Transaction Data
- Deposit and withdrawal amounts (in IDR/Rp)
- Payment method references (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay account identifiers)
- Transaction timestamps, reference numbers, and processing statuses
- Running account balance history
3.4 Gaming Activity Data
- Game history (titles played, bet amounts, outcomes, session duration)
- Sports betting records (markets selected, stake amounts, odds, settlement results)
- Bonus and promotional credit usage
- Responsible gaming tool usage (deposit limits set, self-exclusion periods activated)
3.5 Technical and Device Data
- IP address and approximate geolocation
- Device type, operating system, and browser type and version
- Session start and end times, page views, and click-stream data
- Cookie identifiers and session tokens (see Section 10)
3.6 Communication Data
- Live chat transcripts and email correspondence with the q11bet support team
- Support ticket content, including any documents or screenshots you share
- Survey responses, feedback submissions, and promotional opt-in records
| Data Category | Examples | Mandatory? |
|---|---|---|
| Registration Data | Name, email, date of birth, phone number | Yes — required to create an Account |
| KYC Data | KTP scan, selfie, proof of address | Yes — required to process withdrawals |
| Financial Data | Deposit/withdrawal records, bank references | Yes — generated automatically by transactions |
| Gaming Activity | Bet history, game sessions, bonus usage | Yes — generated automatically by gameplay |
| Technical Data | IP address, browser type, device info | Yes — collected automatically on access |
| Communication Data | Chat logs, email threads, survey responses | Conditional — only when you contact us |
4. How We Collect Data
q11bet collects your Personal Data through the following channels:
4.1 Directly from You
The majority of Personal Data we hold is provided directly by you when you register an Account, complete KYC verification, make deposits or withdrawals, participate in promotions, contact our support team, or respond to surveys. You are responsible for ensuring that all information you provide to q11bet is accurate, current, and complete.
4.2 Automatically Through Platform Use
When you access the q11bet platform, our servers automatically record certain technical data, including your IP address, device identifiers, browser configuration, and navigation behavior. This data is collected through server logs and first-party cookies (see Section 10).
4.3 From Third-Party Service Providers
We may receive supplementary data from our identity verification partners, payment processors (including BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay integration providers), fraud detection services, and game content providers. This data is limited to what is necessary for the specific service being delivered and is governed by contractual data-sharing agreements.
5. Purposes and Legal Basis for Processing
q11bet processes your Personal Data only for specified, legitimate purposes. The table below summarizes each processing activity, its purpose, and its legal basis under internationally recognized data protection principles.
| Processing Activit y | Purpose | Legal Basis |
|---|---|---|
| Account creation and management | To establish and maintain your gaming account on q11bet | Contract performance |
| Identity verification (KYC) | To confirm your identity, age (21+), and payment method ownership | Legal obligation; contract performance |
| Payment processing | To facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay | Contract performance |
| Fraud and AML monitoring | To detect, investigate, and prevent fraudulent activity and money laundering | Legal obligation; legitimate interest |
| Customer support | To respond to your inquiries and resolve disputes efficiently | Contract performance; legitimate interest |
| Responsible gaming monitoring | To identify problem gambling indicators and apply protective measures | Legal obligation; legitimate interest |
| Personalization | To tailor game recommendations, promotional offers, and platform content to your preferences | Legitimate interest; consent (where required) |
| Marketing communications | To send promotional emails, bonus notifications, and platform updates (opt-in only) | Consent |
| Platform analytics and improvement | To analyze usage patterns, fix technical issues, and improve user experience | Legitimate interest |
| Legal compliance and reporting | To meet obligations under applicable international gaming, financial, and data protection laws | Legal obligation |
Marketing opt-out: If you have previously consented to receive promotional communications from q11bet and wish to withdraw that consent, you may do so at any time by contacting our support team at or by using the unsubscribe link included in any marketing email. Withdrawal of consent for marketing does not affect the lawfulness of any processing carried out prior to that withdrawal.
6. Data Retention
q11bet retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and registration data | Duration of account plus 5 years after closure | AML compliance; dispute resolution |
| KYC documents | Duration of account plus 5 years after closure | Regulatory and legal obligation |
| Financial transaction records | 7 years from transaction date | AML regulation; tax and audit requirements |
| Gaming activity logs | 3 years from last activity | Dispute resolution; responsible gaming review |
| Support correspondence | 3 years from last interaction | Quality assurance; dispute evidence |
| Technical and device logs | 12 months from collection | Security monitoring; fraud detection |
| Marketing consent records | Until consent is withdrawn, plus 2 years | Compliance with consent obligations |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized such that it can no longer be associated with any identifiable individual. Anonymized or aggregated data — which cannot be used to identify you — may be retained indefinitely for statistical and business analysis purposes.
7. Data Sharing and Disclosure
q11bet does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We may share your data in the following limited and controlled circumstances:
7.1 Payment Processors
To facilitate deposits and withdrawals, we share necessary financial and identity data with our integrated payment partners, including local Indonesian bank transfer processors (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These parties act as Data Processors under binding data processing agreements and may only use your data for the specific payment service being rendered.
7.2 Identity Verification Providers
KYC document verification is carried out in partnership with certified identity verification service providers. These partners process your KTP scan, selfie, and proof of address solely for the purpose of confirming your identity and age, and are contractually prohibited from using your data for any other purpose.
7.3 Game Content Providers
Game studios and live casino platform providers — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft — may receive session-level technical data (such as player session tokens and bet amounts) necessary to deliver their games via the q11bet platform. These providers do not receive your full personal profile and operate under strict data confidentiality agreements.
7.4 Legal and Regulatory Authorities
We may disclose your Personal Data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of competent jurisdiction when we are legally required to do so, or when we have a good-faith belief that such disclosure is necessary to prevent imminent harm, protect q11bet's legal rights, or comply with a valid legal process. We are not required to notify you of such disclosures where doing so would compromise an ongoing investigation or is prohibited by applicable law.
7.5 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of substantially all of q11bet's assets, your Personal Data may be transferred to the acquiring or successor entity as part of that transaction. We will provide reasonable notice before your data becomes subject to a materially different privacy policy as a result of such a transfer.
No unauthorized third-party sharing: q11bet never shares your personal information with advertising networks, data brokers, or unaffiliated third parties for commercial purposes. All third-party relationships involving Personal Data are governed by written data processing agreements that restrict use to the specific, defined purpose.
8. International Data Transfers
q11bet operates internationally, and your Personal Data may be processed and stored on servers located outside Indonesia. When data is transferred to countries that may not provide the same level of data protection as your home jurisdiction, q11bet implements appropriate safeguards to ensure your data remains protected to an equivalent standard, including:
- Standard contractual clauses (SCCs) incorporated into data processing agreements with all third-party recipients outside the primary processing jurisdiction.
- Technical security measures including end-to-end encryption in transit and encryption at rest for all stored Personal Data.
- Strict access controls limiting personnel access to Personal Data on a strict need-to-know basis, with all access events logged and auditable.
- Periodic vendor security assessments to confirm that data processor safeguards remain adequate and current.
By using the q11bet platform and agreeing to this Privacy Policy, you acknowledge and consent to the transfer of your Personal Data to processing locations outside Indonesia, subject to the safeguards described above.
9. Data Security
q11bet takes the security of your Personal Data seriously and maintains a comprehensive information security program designed to protect your data against unauthorized access, alteration, disclosure, or destruction. Our technical and organizational security measures include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the q11bet platform is encrypted using industry-standard SSL/TLS protocols, indicated by the padlock icon in your browser's address bar.
- Encryption at Rest: Sensitive data — including KYC documents, financial records, and authentication credentials — is encrypted at rest using AES-256 encryption on our secure servers.
- Access Controls: Strict role-based access controls (RBAC) ensure that only authorized q11bet personnel with a legitimate business need can access your Personal Data. All access events are logged with timestamps and user identifiers.
- Password Security: Account passwords are hashed using a robust, one-way cryptographic algorithm. q11bet staff cannot view or retrieve your plaintext password under any circumstances.
- Intrusion Detection and Monitoring: Our infrastructure is continuously monitored for unauthorized access attempts, anomalous activity, and potential security incidents using automated intrusion detection systems.
- Regular Security Audits: We conduct periodic internal and third-party security assessments of our platform infrastructure, data handling procedures, and vendor relationships.
Your responsibility: While q11bet implements robust technical security measures, the security of your Account also depends on you keeping your login credentials confidential. Never share your username or password with any third party. If you suspect your Account has been accessed without your authorization, contact our support team immediately at .
In the event of a data breach that is likely to result in a high risk to your rights and freedoms, q11bet will notify affected users without undue delay, describing the nature of the breach, the data affected, the likely consequences, and the measures taken or proposed to address it.
10. Cookies and Tracking Technologies
The q11bet platform uses cookies and similar tracking technologies to deliver a functional, personalized, and secure gaming experience. A cookie is a small text file placed on your device when you access the platform. It enables the platform to recognize your device on subsequent visits, maintain your session state, and deliver relevant content.
10.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication, security token validation — the platform cannot function without these | Session / up to 24 hours |
| Functional | Remembering your language preferences, display settings, and last-used payment method | Up to 12 months |
| Analytics | Aggregated usage statistics (page views, session duration, navigation paths) to improve platform performance | Up to 24 months |
| Marketing | Recording your promotional opt-in status and tracking bonus campaign performance (first-party only) | Up to 12 months |
10.2 Managing Cookies
You may control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, though disabling strictly necessary cookies will impair or prevent your ability to use the q11bet platform. Disabling functional or analytics cookies will not affect your ability to play but may reduce platform personalization. Please refer to your browser's help documentation for instructions on managing cookie settings on your specific device and browser version.
q11bet does not use third-party advertising or cross-site tracking cookies. All cookies placed by the platform are first-party cookies operated by q11bet for the purposes described above.
11. Your Data Rights
Subject to applicable law and certain conditions, you have the following rights in relation to your Personal Data held by q11bet. To exercise any of these rights, please submit a written request to with the subject line "Data Rights Request." We will respond within ten (10) business days and may require identity verification before processing your request.
11.1 Right of Access
You have the right to request a copy of the Personal Data q11bet holds about you, along with information about how it is processed, the categories of data held, the purposes of processing, and any third parties to whom it has been disclosed. This is sometimes called a Subject Access Request (SAR).
11.2 Right to Rectification
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request correction. For certain data fields (such as your registered email address or phone number), you may be able to update these directly through your Account settings. For other data (such as your full legal name as verified against your KTP), corrections require re-submission of identity documents.
11.3 Right to Erasure ("Right to Be Forgotten")
You may request the deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the processing is otherwise unlawful. Please note that this right is subject to overriding legal obligations — specifically, q11bet is required to retain certain financial and KYC records for a minimum of five to seven years under AML regulations, and these records cannot be deleted on request during that mandatory retention period.
11.4 Right to Restriction
You have the right to request that we restrict the processing of your Personal Data in certain circumstances — for example, where you contest the accuracy of the data while we verify it, or where you have objected to processing and we are assessing whether our legitimate interests override your objection. During the restriction period, we will continue to store your data but will not process it for other purposes without your consent.
11.5 Right to Data Portability
Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to request that we transmit it to another controller where technically feasible.
11.6 Right to Object
You have the right to object to the processing of your Personal Data where that processing is based on our legitimate interests. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defense of legal claims.
11.7 Right to Withdraw Consent
Where processing is based solely on your consent (for example, receipt of marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. To withdraw consent for marketing emails, use the unsubscribe link in any marketing email or contact .
12. Minors and Age Restrictions
The q11bet platform is strictly intended for adults aged 21 years and over. We do not knowingly collect, process, or store Personal Data belonging to individuals under the age of 21. Age verification is a mandatory component of our KYC process, and any Account found to belong to an individual under 21 will be immediately and permanently closed.
If you are a parent or guardian and believe that a minor under your care has registered on the q11bet platform, please contact our support team at immediately. We will investigate the matter, close the Account, and delete the associated Personal Data as promptly as our legal retention obligations permit.
21+ Strictly Enforced: Underage gambling is harmful and illegal. q11bet's KYC verification process includes mandatory date-of-birth confirmation against government-issued photo ID. No withdrawal will be processed without successful age verification. If you are under 21, do not attempt to register or use this platform.
13. Third-Party Services
The q11bet platform integrates with a range of third-party service providers to deliver its full range of gaming, payment, and support services. While q11bet carefully vets all third-party partners and requires them to maintain appropriate data protection standards, we are not responsible for the privacy practices of third-party services that operate their own independent platforms.
In particular, when you use Indonesian banking services (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) or e-wallet platforms (OVO, DANA, GoPay, ShopeePay, LinkAja) to deposit or withdraw funds, those transactions are also governed by the privacy policies of the respective financial institution or e-wallet operator. We encourage you to review those policies separately.
q11bet's platform does not contain links to external third-party websites for general browsing purposes. Any integration with third-party services is solely for the functional purposes of payment processing, game delivery, and identity verification as described in this Policy.
14. Amendments to This Policy
q11bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. Material changes to this Policy will be communicated to registered Account Holders via email notification to your registered address and/or via a prominent notice on the platform, no less than seven (7) days before the changes take effect, except where immediate implementation is required for security or legal compliance reasons.
The "Last updated" date at the top of this page reflects the date of the most recent revision. We recommend reviewing this Policy periodically to remain informed about how q11bet protects your data. Your continued use of the platform following the effective date of any revised Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree to any material change, you must stop using the platform and request Account closure before the revised Policy takes effect.
Archived versions of previous Privacy Policies are available upon written request submitted to .
15. Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or q11bet's data processing practices, or if you wish to exercise any of your data rights as described in Section 11, please contact us through the following channels. All contact details are provided as plain text — please copy and use them through your own communication applications.
- Privacy Inquiries Email: (subject line: "Privacy Policy Inquiry")
- Data Rights Requests: (subject line: "Data Rights Request")
- Live Chat Support: Available 24/7 via the in-platform chat widget (average response time 2–5 minutes during peak WIB hours)
- Response Commitment: We aim to acknowledge all privacy-related inquiries within two (2) business days and to provide a substantive response within ten (10) business days of receipt
- Support Languages: Bahasa Indonesia and English
If you are not satisfied with our response to a data-related complaint, you may have the right to escalate your complaint to a relevant data protection supervisory authority or to seek resolution through an independent dispute resolution body, depending on the laws applicable in your jurisdiction.