Terms & Conditions

1. Definitions

In these Terms and Conditions, the following defined terms shall have the meanings ascribed to them below. These definitions apply equally to singular and plural forms and to all genders unless the context expressly requires otherwise.

• "q11bet," "the Platform," "we," "us," "our" — refers to the operator of the website accessible at https://q11bet.cam and all associated mobile-optimized interfaces, collectively constituting the q11bet gaming platform.
• "You," "the User," "the Player," "Account Holder" — refers to any individual who accesses, registers on, or uses the q11bet platform in any capacity.
• "Account" — the personal gaming account created by you upon successful registration and identity verification on the q11bet platform.
• "Balance" — the total funds held in your Account, comprising real-money deposits, eligible bonus funds, and accrued winnings, less any withdrawals and losses.
• "Bonus Funds" — promotional credits, free spins, cashback amounts, or any other incentive issued by q11bet that may be subject to wagering requirements before conversion to withdrawable cash.
• "KYC" (Know Your Customer) — the mandatory identity and age verification process required before withdrawals may be processed, in accordance with international anti-money-laundering standards.
• "Wagering Requirement" — the minimum aggregate betting turnover that must be met before Bonus Funds or associated winnings become eligible for withdrawal.
• "Prohibited Territory" — any jurisdiction in which access to or use of online gambling services is explicitly prohibited by applicable local law, as determined by q11bet at its sole discretion.
• "IDR" or "Rp" — Indonesian Rupiah, the primary currency denomination used for all transactions on the platform.
• "WIB" — Western Indonesia Time (UTC+7), the default reference time zone for all platform operations, including support hours and promotional draw times.

2. Acceptance of Terms

By accessing the q11bet platform, creating an Account, depositing funds, or participating in any game or betting market offered by q11bet, you unconditionally and irrevocably agree to be bound by these Terms and Conditions in their entirety, together with our Privacy Policy and any additional rules, guidelines, or promotional terms published on the platform from time to time.

These Terms constitute a legally binding agreement between you and q11bet. If you do not accept any provision of these Terms, you must immediately cease using the platform and close your Account by contacting our support team.

3. Eligibility

Access to and use of the q11bet platform is strictly subject to the following eligibility criteria, all of which must be satisfied at all times during your use of the platform:

1. Age: You must be at least 21 years of age. q11bet enforces a strict 21+ policy in alignment with Indonesian social norms and responsible gaming standards. Any person under the age of 21 is strictly prohibited from registering, depositing, or participating in any activity on the platform.
2. Residency: You represent that you are accessing the platform from a jurisdiction where doing so is lawful under applicable local law. You are solely responsible for ensuring your use of q11bet complies with the laws of your country or territory of residence or access.
3. Legal Capacity: You must have full legal capacity to enter into binding contracts under the laws of your applicable jurisdiction. You must not be under any form of legal guardianship or court order restricting your contractual capacity.
4. Single Account: You are permitted to hold only one (1) registered Account on the q11bet platform. Opening multiple accounts — whether in your own name or using false identities — is strictly prohibited and will result in permanent account closure and forfeiture of all balances.
5. Not a q11bet Employee: Current employees, contractors, directors, officers, and immediate family members of q11bet and its affiliated entities are not eligible to hold player accounts or participate in any promotional activities.
6. Not Self-Excluded: You must not be subject to any self-exclusion order or voluntary exclusion agreement that you have previously entered into with q11bet or any other gaming operator, whether or not that exclusion period has formally expired.

4. Account Registration

4.1 Registration Process

To access the full functionality of the q11bet platform, you must complete the registration process by providing accurate, current, and complete information, including but not limited to your full legal name, date of birth, email address, mobile telephone number, and preferred payment method. You agree to update this information promptly if it changes.

4.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login details with any third party. q11bet will not be liable for any loss or damage arising from unauthorized use of your Account where such use results from your failure to keep credentials secure. You must notify us immediately at [email protected] if you suspect unauthorized access to your Account.

4.3 Accuracy of Information

Providing false, misleading, or fraudulent registration information constitutes a material breach of these Terms and will result in immediate Account suspension, cancellation of all pending withdrawals, and forfeiture of any outstanding balance. q11bet reserves the right to cross-reference registration data against identity documents submitted during KYC verification.

4.4 Account Currency

All Accounts on the q11bet platform are denominated in Indonesian Rupiah (IDR/Rp). Transactions processed in alternative currencies will be converted at q11bet's prevailing exchange rate at the time of the transaction. q11bet does not guarantee any specific exchange rate and shall not be liable for currency conversion losses.

5. Identity Verification (KYC)

q11bet is committed to operating in accordance with international anti-money-laundering (AML) and counter-terrorism financing (CTF) standards. Accordingly, all Account Holders are required to complete a satisfactory KYC verification process before any withdrawal request will be processed.

5.1 Required Documents

• Government-Issued Photo ID: A clear, unobstructed photograph or scan of your Indonesian National Identity Card (KTP). The document must show all four corners, your full name, date of birth, and photograph must be clearly legible.
• Proof of Address: A utility bill (electricity, water, internet), bank statement, or government correspondence issued within the last three (3) months, displaying your full name and current residential address.
• Selfie Verification: A photograph of you holding your KTP next to your face in adequate lighting. Sunglasses, hats, or obscuring accessories are not permitted in this photograph.
• Payment Method Verification: If requested, a screenshot or confirmation showing that the bank account or e-wallet used for deposits is registered in your name.

5.2 Processing Time

KYC verification is typically completed within one (1) to twenty-four (24) hours of document submission during WIB business hours (Monday to Friday, 09:00–17:00 WIB). Complex cases or instances requiring additional documentation may extend processing to forty-eight (48) hours. You will receive email confirmation upon successful verification or a request for additional documentation if required.

5.3 Ongoing Monitoring

q11bet reserves the right to request updated or additional verification documents at any time to ensure continued compliance. Failure to provide requested documentation within a reasonable timeframe may result in Account suspension and the withholding of withdrawal requests pending resolution.

6. Deposits and Withdrawals

6.1 Accepted Payment Methods

q11bet accepts deposits and processes withdrawals via the following payment channels, subject to availability and applicable transaction limits:

• Bank Transfer: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Bank Mandiri, CIMB Niaga, Bank Permata, BSI (Bank Syariah Indonesia)
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

6.2 Deposit Limits and Processing

The minimum deposit amount is Rp 50,000. The maximum single deposit is Rp 100,000,000, subject to your Account's KYC status and VIP tier. Deposits made via BCA, BRI, BNI, and Mandiri during normal banking hours are processed instantly. Off-peak transfers (outside 07:00–21:00 WIB) may experience processing delays of up to two (2) hours. q11bet does not charge deposit processing fees; however, your bank or e-wallet provider may apply their own charges for which q11bet accepts no liability.

6.3 Withdrawal Conditions

Withdrawals are subject to the following conditions:

• Your Account must have completed KYC verification before any withdrawal is processed.
• The minimum withdrawal amount is Rp 100,000. The maximum single withdrawal is Rp 50,000,000, subject to your VIP tier and applicable daily limits.
• Withdrawals must be made to a bank account or e-wallet registered in your own name, matching the name on your verified Account.
• Standard withdrawal processing time is within five (5) minutes for verified Accounts during WIB banking hours. VIP Silver members receive priority processing within three (3) hours; VIP Gold members receive processing within one (1) hour.
• q11bet reserves the right to conduct additional verification checks prior to processing any withdrawal, particularly for amounts exceeding Rp 10,000,000 or where unusual account activity is detected.
• Withdrawal requests submitted on Indonesian public holidays or during scheduled platform maintenance windows may experience processing delays. q11bet will communicate any anticipated delays via the platform and email notification.

6.4 Anti-Money-Laundering Compliance

All deposits and withdrawals are monitored for compliance with applicable AML regulations. q11bet reserves the right to delay, withhold, or refuse any transaction where there are reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms. In such circumstances, q11bet may be required to report the activity to relevant authorities without notifying the Account Holder.

6.5 Chargebacks and Disputed Transactions

Initiating a chargeback, payment dispute, or reversal request with your bank or payment provider in respect of any deposit made to your q11bet Account constitutes a material breach of these Terms. q11bet reserves the right to suspend your Account, cancel all pending withdrawals, and recover any funds disbursed as a result of a fraudulent chargeback from your outstanding balance or by any other lawful means.

7. Bonuses and Promotions

7.1 General Bonus Terms

q11bet offers a range of bonuses and promotional incentives to eligible Account Holders, including welcome packages, reload bonuses, cashback offers, free spins, and VIP tier rewards. All bonuses are subject to the specific terms published alongside each promotion, which form part of these Terms and Conditions by reference.

7.2 Wagering Requirements

Unless explicitly stated otherwise in specific promotional terms, all Bonus Funds are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiplier will be stated clearly on the relevant promotion page. For example, a Rp 1,000,000 bonus subject to a 20x wagering requirement requires a total betting turnover of Rp 20,000,000 before conversion to withdrawable funds. Not all game types contribute equally to wagering requirements — slots typically contribute 100%, while live casino games and sports betting may contribute at a reduced rate as specified in individual promotion terms.

7.3 Bonus Eligibility and Restrictions

• Bonuses are available to one Account per person, per household, per device, and per IP address, unless explicitly stated otherwise.
• q11bet reserves the right to verify bonus eligibility and to withhold or reverse any bonus credited in error or obtained through abuse of the promotions system.
• Bonus abuse — including but not limited to creating multiple Accounts to claim the same bonus, using automated betting strategies to exploit bonus terms, or colluding with other players to fulfill wagering requirements — will result in immediate Account closure and forfeiture of all associated funds.
• Bonuses have an expiry period, typically thirty (30) days from the date of issue unless otherwise stated. Unused or unconverted Bonus Funds will be removed from your Account upon expiry.

7.4 Promotional Changes

q11bet reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, provided that any such change does not retroactively affect bonuses that have already been credited to an Account and for which wagering requirements are actively being fulfilled in good faith.

8. Gaming Rules and Fair Play

8.1 Certified Fair Play

All casino games available on the q11bet platform — including slots, live dealer tables, and instant-win games — are powered by certified random number generators (RNGs) independently audited by recognized third-party testing laboratories. Published RTP (Return to Player) rates are accurate at the time of listing and reflect long-term statistical averages rather than guaranteed per-session outcomes.

8.2 Sporting Events and Betting Markets

Sports betting markets offered by q11bet — including football (covering BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and UEFA Champions League), badminton, basketball, MotoGP, and e-sports — are subject to the specific rules of each sport and market type. In the event of match postponement, cancellation, walkover, or abandonment, q11bet's event-specific settlement rules will apply as published on the platform. q11bet's settlement decisions on ambiguous outcomes are final.

8.3 Prohibited Conduct

The following conduct is strictly prohibited and may result in immediate Account suspension, cancellation of winnings, and permanent exclusion from the platform:

• Use of automated bots, scripts, or any software designed to gain an unfair advantage in any game or betting market.
• Collusion with other players or third parties to manipulate game outcomes or exploit bonus structures.
• Exploiting technical errors, software glitches, or miscalculated odds — any winnings derived from such exploitation may be voided at q11bet's discretion.
• Accessing the platform from a Prohibited Territory using a VPN, proxy, or any other circumvention technology.
• Any form of match-fixing, insider betting, or use of privileged information in sports betting markets.

8.4 Void and Cancelled Bets

q11bet reserves the right to void any bet or game result where there is evidence of technical malfunction, human error in odds compilation, or any form of fraudulent activity. In such circumstances, the staked amount will be returned to your Account Balance without interest or compensation.

9. Responsible Gaming

q11bet is committed to promoting a safe, responsible gaming environment for all players. We provide a suite of self-management tools accessible directly from your Account dashboard, including deposit limits (daily, weekly, and monthly), loss limits, session time reminders, and self-exclusion periods ranging from twenty-four (24) hours to permanent account closure.

Players who believe their gaming behavior may be becoming problematic are encouraged to use these tools proactively and to contact our support team at [email protected] for confidential assistance. Further information on responsible gaming resources, self-assessment tools, and support organizations is available on our dedicated Responsible Gaming page.

10. Intellectual Property

All content on the q11bet platform — including but not limited to the brand name, logo, website design, graphics, user interface elements, text, software, game content, and all associated intellectual property rights — is owned by or licensed to q11bet and is protected under applicable international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform for personal, non-commercial gaming purposes only. You may not reproduce, redistribute, sell, publish, broadcast, or otherwise exploit any content from the platform without the express prior written consent of q11bet. Unauthorized use of the q11bet brand name, trademark, or copyrighted materials in any medium is strictly prohibited and may result in legal action.

11. Limitations of Liability

To the fullest extent permitted by applicable law, q11bet and its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of the platform, including but not limited to:

• Loss of profits, revenue, data, goodwill, or business opportunities.
• Platform downtime, technical errors, server failures, or maintenance interruptions.
• Unauthorized access to your Account resulting from your failure to secure your login credentials.
• Delays in deposit or withdrawal processing caused by third-party payment providers, including BCA, BRI, BNI, Mandiri, or e-wallet operators.
• Changes in applicable laws or regulations that affect your ability to access or use the platform.
• Actions taken by Indonesian authorities or internet service providers that restrict access to the platform.

q11bet's total aggregate liability to you under these Terms, whether arising in contract, tort, statute, or otherwise, shall not exceed the total amount of real-money deposits you have made to the platform in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by q11bet's proven gross negligence, fraud, or willful misconduct, to the extent that such limitation is not permitted by law.

12. Suspension and Termination

12.1 Termination by You

You may close your Account at any time by contacting our support team at [email protected]. Upon closure, any remaining verified real-money Balance (excluding unmet Bonus Funds) will be returned to your nominated bank account or e-wallet within five (5) to ten (10) business days, subject to completion of any outstanding KYC requirements and confirmation that no active investigation is in progress.

12.2 Termination by q11bet

q11bet reserves the right to suspend, restrict, or permanently close your Account at any time and without prior notice if:

• You breach any provision of these Terms or any supplementary rules published on the platform.
• q11bet has reasonable grounds to suspect fraudulent activity, money laundering, bonus abuse, or collusion.
• You provide false or misleading information during registration or KYC verification.
• You are found to be under 21 years of age.
• Applicable law or regulatory requirements necessitate Account closure.
• Your Account has been inactive (no deposits, withdrawals, or gameplay) for a continuous period of twelve (12) months.

12.3 Effect of Termination

Upon Account termination for cause, all Bonus Funds and associated winnings will be forfeited. Any real-money Balance remaining after deduction of provable losses resulting from fraudulent activity will be returned at q11bet's sole discretion following the conclusion of any internal investigation.

13. Privacy and Data Protection

q11bet collects, stores, and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By registering an Account, you consent to the collection and processing of your personal data as described in that policy, including for the purposes of KYC verification, fraud prevention, payment processing, marketing communications (where you have opted in), and platform improvement.

Your personal data is protected using industry-standard 256-bit SSL encryption. q11bet does not sell or rent your personal information to third parties for marketing purposes. We may share data with trusted payment processors, identity verification providers, and regulatory authorities where required by law. For a full description of your data rights — including the right to access, correct, or delete your personal information — please review our Privacy Policy.

14. Governing Law and Disputes

These Terms and Conditions, and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the jurisdiction in which q11bet holds its international gaming license, without regard to conflict-of-law principles.

In the event of a dispute between you and q11bet, you are encouraged to first contact our support team at [email protected] to seek an informal resolution. If a satisfactory resolution cannot be reached within thirty (30) days of initial notification, either party may refer the dispute to binding arbitration under the rules of an internationally recognized arbitration body, as designated by q11bet.

You acknowledge that online gaming is subject to evolving regulatory frameworks in Indonesia, and that the legal status of offshore online gambling platforms may change. You accept sole responsibility for ensuring your continued compliance with applicable Indonesian law and agree that q11bet shall bear no liability for any legal consequences arising from your use of the platform within your jurisdiction.

15. Amendments to These Terms

q11bet reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes will be communicated to Account Holders via email notification to the address registered on your Account and/or via a prominent notice on the platform no less than seven (7) days prior to the changes taking effect, except where immediate implementation is required for legal, regulatory, or security reasons.

Your continued use of the q11bet platform following the effective date of any amended Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the platform and request Account closure before the changes take effect.

We recommend reviewing these Terms periodically. The "Last updated" date at the top of this page reflects the date of the most recent revision. Archived versions of previous Terms are available upon written request to [email protected].

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you require assistance with your Account, please contact the q11bet support team through any of the following channels. Note that all contact details are provided as plain text for reference — please copy and use them through your own communication applications.

• Support Email: [email protected]
• Live Chat: Available 24/7 via the in-platform chat widget (average response time 2–5 minutes during peak WIB hours)
• Operating Hours: 24 hours a day, 7 days a week, including Indonesian public holidays
• Languages Supported: Bahasa Indonesia and English

For responsible gaming support requests, including self-exclusion, deposit limit adjustments, or account cooling-off periods, please mark your communication as "Responsible Gaming Request" to ensure it is directed to our dedicated welfare team promptly.